Shipping policy

Please be advised that due to Covid-19 all Orders Are Subject To Delays.

All orders must be placed online & require shipping. We do not offer local pickups.

THE FULFILLMENT PROCESS

For Virgin Hair

  1. You pay for your order.

  2.  You will receive an Order Confirmation email.

  3.  The Processing period begins. Processing time is 3-5 business days. Business days exclude weekends and holidays. Processing period is extended 1-5 Business days during a sales period.

  4.  After the processing period is over, your shipping label will be created.

  5.  You will receive an Order Fulfillment email with your tracking number.

  6.  Your package is shipped via USPS Priority mail (2-3 business days US), (6-10 business days International).

 

PROCESSING TIME (for Virgin Hair)

This is the time it takes to receive hair from our trusted vendors and enough time for Quality control. It allows us to test all bundles to ensure they meet our quality standards. Anything we find wrong will immediately be fixed by contacting our vendor and having them send new bundles if necessary to ensure that you receive the BEST product. Once your order has been processed, you will receive your tracking number via email. This will be the same email you used when you placed your order. Be sure to check your spam folder and wait after 5 business days have passed before contacting us.

SHIPPING TIME

  • Shipping time occurs after the processing period has finished.

  •  (United States) 1-3 BUSINESS DAYS VIA USPS Priority Mail

  •  (International) 6-10 BUSINESS DAYS via USPS Priority Mail
  •  This time does not include the processing period.
  •  Expect delays during sales periods & holidays.

We are not responsible for late shipments due to holidays, natural disasters, or carrier delays.